YourEra Refund Policy

This page restates section 9 of our Terms and Conditions, which is the operative document. How to cancel is set out in section 8 of the Terms.

Before your order has been dispatched

If you cancel before your order has been dispatched, we will refund you in full.

Once your order has been dispatched

Once an order has been dispatched we cannot offer a refund. The medications are compounded for you individually and cannot be returned to stock, reused or resold, and pharmacy law does not permit us to accept them back.

Damaged, wrong or missing orders

This does not affect your rights if an order arrives damaged, if the wrong item is sent, or if an order does not arrive. In any of those cases contact us at support@yourera.com and we will replace the order or refund it.

How refunds are paid

Refunds are made to the original payment method and usually appear within ten business days.

Cancelling a subscription

Cancelling stops future charges. It does not by itself refund a charge already made, which is covered by the rules above. You may cancel at any time from your account, or by emailing support@yourera.com.